Apple Devices

App not available in my region message

Hi - I’ve been told I need to update  EE app but when I try to update through the Apple App Store, I get an error message stating “this app is not available in your country / region”. Why is this? I was able to use the previous EE. Thank you!

Total failure of EE customer services

I upgraded 3 family phones on Sat 27th July at the EE shop in Fosse Park , Leicester and signed contracts for the 3 phones and broadband. Waited all day Monday 29th for them to be delivered by DpD but they weren't. Called EE spoke to Kellie she said ...

New phone for partner

iPhone screen frozen

My iPhone screen has frozen. Tried forced restart and have tried letting battery die and then restarting. Not worked. I’ve only had it for 6 weeks. Should this happen? I’m now back to using my old iPhone 5. Will it be under warranty still? Do I need ...

iPhone 5S unlock

I was gifted Iphone 5s from a relative in UK, the phone has been in my wardrobe for years until now, when I decided to put a sim, but came to know that the device is carrier locked and it says Sim not supported during registration. I came to know tha...

Adding existing Apple Watch plan to new watch

I have an existing Apple Watch plan and need to add it to my Apple Watch. How do I do this? 

Melted Charger Cable

So I come home from work yesterday and went to put my phone on charge but the cable was playing up. So I thought there was something wrong where you lay your phone in a certain position to charge up. Which I did but overnight the part the you insert ...

No charger with new phone

No charger with new phone,highly inconvenient as no way to use new phone until one is purchased.No info as to where and what to purchase.Not impressed.