No silver bag for return

[Melly1003]

Hello, 

it’s been more than 5  working days and still haven’t received my silver back to return an IPhone. 

any help would be greatly appreciated. 

thanks 

[Chris_B]

@Melly1003  You’ll need to call customer services about this. 

[Melly1003]

I’ve tried to 🤦‍♀️

[Alex_H]

Hi @Melly1003,

Welcome to the EE Community 🙂

I am sorry that your returns bag has not arrived to return your phone, this is a phone you are returning under the 14 day cooling off period, is that right? 

As @Chris_B mentioned that would need our team on 150 with account access, but if you have already called they should have sent off a webform to our returns team who will respond to you within 72 hours to get a new bag sent out, is that what they said when you contacted? Just to confirm this delay with the bag not arriving wont effect your returns period. 

Alex