12-08-2024 05:34 PM
Hello,
it’s been more than 5 working days and still haven’t received my silver back to return an IPhone.
any help would be greatly appreciated.
thanks
12-08-2024 05:56 PM
@Melly1003 You’ll need to call customer services about this.
12-08-2024 06:31 PM
I’ve tried to 🤦♀️
13-08-2024 08:50 AM
Hi @Melly1003,
Welcome to the EE Community 🙂
I am sorry that your returns bag has not arrived to return your phone, this is a phone you are returning under the 14 day cooling off period, is that right?
As @Chris_B mentioned that would need our team on 150 with account access, but if you have already called they should have sent off a webform to our returns team who will respond to you within 72 hours to get a new bag sent out, is that what they said when you contacted? Just to confirm this delay with the bag not arriving wont effect your returns period.
Alex