11-08-2024 12:47 AM
11-08-2024 06:08 AM
@Adkhamjon Are you in a 5G area ? Does your device support 5G ? Is 5G enabled on your device?
13-08-2024 02:28 AM
yes of course my phone is an iphone 15 ProMax and 5g is enabled but it only works on 4g, my area is Woolwich, everyone I know has 5g on their EE sim card but mine doesn't
13-08-2024 08:32 AM
Good morning @Adkhamjon.
Thanks for reaching out to us here on the Community 😊
Just so we can be clear on what's happening here, are you seeing a 5G connection on your phone and you can't get online when this happens, or is the internet working fine, but only ever displays 4G?
Peter