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hi i have 5g not working only 4g how to fix it

Adkhamjon
Explorer

‎11-08-2024 12:47 AM

 
0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎11-08-2024 06:08 AM

@Adkhamjon  Are you in a 5G area ?  Does your device support 5G ? Is 5G enabled on your device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Adkhamjon
Explorer
In response to Chris_B

‎13-08-2024 02:28 AM

yes of course my phone is an iphone 15 ProMax and 5g is enabled but it only works on 4g, my area is Woolwich, everyone I know has 5g on their EE sim card but mine doesn't

0 Helpful
Peter_W
EE Community Support Team
In response to Adkhamjon

‎13-08-2024 08:32 AM

Good morning @Adkhamjon.

Thanks for reaching out to us here on the Community 😊

Just so we can be clear on what's happening here, are you seeing a 5G connection on your phone and you can't get online when this happens, or is the internet working fine, but only ever displays 4G?

Peter