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Wifi callong not working. Yes . It is turned on.

EB78
Visitor

My husband and i have the same 16 pro phone. His wifi calling works and mine doesn't. . Yes . It is toggled on. 

any help welcome. Pointless going into a EE shop for this issue. 

 

1 REPLY 1
bristolian
EE Community Star
EE Community Star

A process of elimination will be needed. And I am assuming the affected phone has already been restarted without resolution.

Has your WiFi-calling worked in the past, and if so when? What may have changed in the intervening?

Does your WiFi-calling not work regardless of broadband router? Or are only some affected? Former might suggest a device/SIM issue.. latter would suggest router issue.

If only certain routers are affected, can your husband's phone use WiFi-calling on the same?

Although a SIM/account issue is unlikely, you can easily prove/disprove by a 2way SIM-swap.. (this assumes standard physical SIM and not electronic SIM)

Put your non-working SIM in your husband's working phone.. what result?

Put your husband's working SIM in your non-working phone.. what result?