iMessage not working after moving to EE

[Fatboyslick]

Today I’ve moved from Vodafone to EE and my iMessage is not working. I’ve done the following:

• Turned off iMessage and facetime, rebooted iPhone and turned them back on
• Turned off iMessage and FaceTime, reset the network settings, rebooted iPhone and turned them back on
• Checked and confirmed my phone number is on my profile
• Checked my SIM is working on EE

What else is there to do???

[Schockwave]

. Hello @Fatboyslick ,

Welcome to the community,

In I Message, can you check that IMessage is ticked, you probably already have, but just in case,t  The same with Facettime.

@Chris_B might have a better answer than me, he is more of an expert..

Has your number moved over completely, did you get the message from EE to say completed?

[Fatboyslick]

Hiya

Yeah iMessage and  FT are ticked.

have I had a message from EE confirming completion….yea I have, it came from 150

[Schockwave]

@Fatboyslick , thank you for that, is your number showing as the correct one?

[Fatboyslick]

Yes it’s showing the correct number, it hasn’t changed 

[Christopher_G]

Hi @Fatboyslick 

Welcome to the community.

Is your SIM still active with your old provider?
Chris

[Fatboyslick]

Hi

The service stopped - ie the voice and data signal - both disappeared from my device, which is what prompted me to insert the EE Sim, so based on this I would say the service did stop

[Ali_A]

@Fatboyslick Just to confirm with your EE SIM you are picking up calls and texts with your ported number? 

Are you able to access mobile data through your EE SIM on your device? 

Also can you confirm if you got a new device with EE or is it SIM only using your existing device from Vodaphone? 

If it's an existing device, please check your mobile data settings that you don't have  a VPN set up. 

Ali

[Fatboyslick]

Hi all

This appears to be working now….maybe it took time on Apples side of things???

thanks all

[Schockwave]

@Fatboyslick , thank you for coming back to us and giving us the update, glad it is now all working.