iPhone

[Telford1973]

please can you help. When I make and receive a call I can not hear through the ear piece of the mobile I have the put all the calls on loud speaker. Hope you can help. 

[Jon_K]

Hi @Telford1973.

What phone are you using?

Is there anything blocking the earpiece, like a screen protector or phone cover?

Jon

[Telford1973]

Nothing covering the earpiece. Just can’t hear incoming or outgoing calls.

[Chris_B]

@Telford1973   Do you have the phone in a case ?  If you do take it out the case a test the device. 

[Telford1973]

It’s a little better I can hear but very faint.

[Jon_K]

Can you ask someone to call you, then when on the call turn your volume up to the maximum it goes, @Telford1973?

Jon

[Telford1973]

Done all that but it’s still very quiet and hard to hear anyone talking.
Could it not be the actual mobile phone?

[Jon_K]

Thanks @Telford1973.

Are you able to try the SIM in another phone to see if you get the same problem?

Is this a new phone or has the problem just developed recently?

Jon

[bristolian]

Do you have the same problem when using the earpiece speaker for other functions?

[Telford1973]

I don’t have another phone to try the SIM card. It’s the earpiece of the
phone just can’t hear people taking. And the volume is on max.