Failed delivery but no new updates for delivery?

[Mjnurney]

Hi all.

my EE mobile broadband router was delivered but then taken back by the driver as I didn’t have the authorised code to give him. Since then I have heard nothing about a redeliver. 
the automated chat is hopeless as it just repeats check my tracking. 

the authorisation code was send to a mobile router, which is not at my home address. So I didn’t even know it had been sent. 

thanks  

[Linzi_H · Accepted solution]

Hi @Mjnurney 

Welcome to the Community. 

I'm disappointed to hear your delivery was unsuccessful due to the contact information not being correct. 

If you speak to our team directly about this over the phone, they will be able to help further and advise the best next steps.

Linzi