Whilst there are some common known issues with EETV, with some customers being dissatisfied following their move from Sky, you demonstrate there are technical issues with your set up. There shouldn’t be so much of a lag content is unwatchable. This isn’t an expected or universal experience that EETV customers face.
Which box are you using? The EETV Pro box, EE TV mini or Apple TV? Is your equipment within 5 metres or so of the router, or connected by Ethernet (cable)? Another option might be to try another HDMI cable.
If your box is connected correctly, there might be a technical fault with your box or router so you might want to call customer services for a replacement.
On a separate note, the service is generally considered more basic than Sky Q and Sky Stream. There are fewer updates, including new apps and functionality. In fact, EE now sell Sky Stream as an alternative to EETV.
