I have just been on the phone with them as they called to update me.
Recap, I was told on ordering would get both devices next day. However that was not correct and turns out they have put down the wrong delivery address and wrong telephone number on the orders, so I had no updates on dispatch. They claim this was human error system side but my contracts both state the correct details.
Anyway there was a failed delivery of the 15 plus as it was to the wrong address and it has now been returning to them since the 17th.
They claim they now have it back. But because of how their system works they can’t reissue the Plus device till my account reverts back to out of contract.
From there they will then issue a new upgrade, meaning that I’m going back to the end of the queue.
However the system may take 5 days to revert back and then the queue for the plus in pink is around 7-10 days.. at best! They won’t even advance the order to next day etc as they say it’s another team that decides who gets what first.
The 15 pro max I’ve ordered will more than likely be delivered in the next 5 -7 days I’m told.. so arriving before the plus now.. so anyone waiting for the NT version might be in luck.
I have been offered £50 credit, not sure if that’s an insult or acceptable?
