Apple Devices

Trade in

So here’s the thing and I’m wondering if anyone can help me but basically I have recently got a new device and traded my old one in and basically police have said I’m under investigation but haven’t said what for. I’m still getting my trade in discou...

New iPhone 13 set-up

I've just received a new iPhone 13 and have followed the set-up instructions. However, while I can use my passcode to access the phone, it appears to be stuck on 'Software Update', an icon for Apple Inc342MB, then 'Download and Install' with a spinni...

Brand new iPhone 14 won’t sync

I have just purchased a brand new iPhone 14 I am trying to sync my previous iPhone 11. It has been stuck on waiting for software update for a few hours now. Surely this is not correct. Has anybody else had these issues? If so, how can we solve this o...

Old sim new phone

I have just put my sim I’ve always had from my iPhone 13 into my iPhone 16 and I cannot make calls? I have WiFi calling on. It just says failed. But on my WiFi I can text and use WhatsApp’s. Can anyone help?

Order tracking not working

I ordered an upgrade on the 3rd of November, I had a confirmation email with a xko number but it states the tracking timed out and will not let me search for an update just want to know if somethings wrong or when will my phone come ?

Resolved! 6 months Apple fitness

Hi. I recently took out a 36 month Apple Watch contract with EE which came with six months free Apple fitness. I’ve Set up my watch, but have no idea how to activate The Apple fitness. Do I require an activation code? Any assistance greatly appreciat...

iphone 13 set up update stuck

i have a new iphone 13, wish to transfer my information from an se. but it is stuck on software update, now my old se is stating no sim, so unable to call ee for advise. my se is saying keep this iphone near the new iphone?

New iPhone - lost telephone number in data transfer

Just moved from IPhone 13 to 15. completed data transfer and now have no telephone number and unable to make calls or send messages on new or old phone. Does anyone have my ideas.

Good human interaction.

Thank you Vidhi from customer services for patiently going through the current Tarif options. It is very refreshing to have spoken to a human on messaging instead of a robot.

Resolved! Apple Watch Ultra 2 black Milanese M stock

Anyone know what’s going on with the stock of these at EE? Other major online stores seem to have these immediately available (delivery within a week or even next day) but I’ve been waiting since 06/10/24 - still not got any confirmation when it migh...

Apple Devices

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