Scammers

[mnkhan]

please please becarefull someone called me today and he scamm me he took over my mobile number via esim and he called me no caller ID  and he said i m calling from EE and expalin me i call you regarding ur you recent order Iphone 15pro Max . Isaid to him i didn't order but he said your sure so i need cancelled the order for you i really wond EE calling me on No caller ID i asked him EE never call unknown call . after i ask him can you confirm if you calling by EE customer Serveices after he send me message on my mobile Hi From EE As you resquested , a replacment eSIM Has been ordered for you . and did see the message froom EE i believe he the true caller after he replacment eSIM pin send to me and i didn't read completely and ipassed after pin he disconnect and my sim went off . i am scarred and my sim gone and my email hack also cause my email recovery phone number is same . i really strange about but luckly i called same time EE on my wife number to explain all situation to fraud team they same time stop the eSIM and same time idid recovery the email by my wife number even though scammers remover my all recovery e-mail but he try removed my wife but same time i did change my email number i was really luck so please please be carefull those scammer .please carefull i did inform police also . so guys care full scammers

[Leanne_T]

Hi there @mnkhan 

Thanks for coming to the community and making us aware. 

I am very sorry to hear this happened, if you haven't already please change all passwords that use the same email and password log ins. 

Our Online Security: Avoid and Prevent Scams | EE Help page has more information to stay safe 🙂

Leanne.

[Chris_B]

@mnkhan This person called you you have no idea who they really are and just because they sent a text or say they are EE customer services it doesn’t mean they are.  Never believe anything when someone calls you claiming to be who they say they are unless you are expecting that call and even then you need to be careful.