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Discussion about Apple's range of devices including unlocking your device

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Resolved! Transfer e-sim to new phone

Hi. I have my new iPhone arriving tomorrow and I will need to transfer the esim from my old iPhone to the new one. How do I do this? Please note that I have purchased the new iPhone directly from Apple and not EE. Thanks. 

Uturn by • Explorer
  • 152429 Views
  • 24 replies
  • 33 Helpful

Resolved! Inclusive Extras only display Apple

I recently upgraded my phone, and now i'm unable to select Xbox Game Pass as an inclusive extra like I have had for the last two years. I can now only select Apple Music, Apple One or Apple TV+. Has Game Pass been removed, I can't see anything online...

MJE14 by • Visitor
  • 517 Views
  • 1 replies
  • 1 Helpful

Resolved! Apple 4k tv

Before joining EE I had Prime Video direct on my BT box pro and also Netflix  direct.  Netflix is now part of my EE package but how do I set both of these up on the Apple 4k tv box

iPhone field test mode - unable to connect your call

Hi folks. I’m trying to run a field test using my iPhone 15. Using the normal *3001#12345#* method. All I get is a recorded message saying unable to connect my call at this time. Does anyone know if EE maybe don’t allow this on their network? Or have...

trial812 by • Established Contributor
  • 1235 Views
  • 5 replies
  • 1 Helpful

iPhone 16 pro max Bluetooth issues

Has anyone had/got any issues with Bluetooth on their handsets? I use hearing aids connected via Bluetooth & my new IPhone 16 pro max. Every time I switch the hearing aids off I have to re pair them to my phone. Is anyone else having similar issues w...

ashtn001 by • Explorer
  • 1208 Views
  • 2 replies
  • 0 Helpful

Old devices

Hi, I've recently upgraded 3 of my devices on my consumer plan. 2 of them have been upgrades from Iphone 13 to 15 and Iphone 14 to 16.Would these old devices be locked to EE network, or usually are most Iphones now unlocked so they can be used on any...

GS110 by • Visitor
  • 402 Views
  • 1 replies
  • 2 Helpful

Resolved! Trying to return my old device!

Need help! I upgraded my phone 2 months ago, in the agreement I am supposed to send my iPhone 13 to EE. Was told I would receive a bag. I have phoned EE 7 times keep getting told a bag is coming along with being told to ring LikeWise. Who have said t...

Atuff96 by • Investigator
  • 820 Views
  • 5 replies
  • 1 Helpful

Transferring data to new iPhone

Hi. I have had the same problem so followed this advice and it’s now updated to IOS 18. How do I now transfer my data without the quick set up  please? 

KateS7 by • Visitor
  • 606 Views
  • 1 replies
  • 0 Helpful

Lost phone is now found - how to unblock

Hello,one of the EE team blocked my partners phone as it was lost, however we have managed to find it in the nightclub she went too and was wondering how we could get it unblocked?-thankyou

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