Apple Devices

Old sim new phone

I have just put my sim I’ve always had from my iPhone 13 into my iPhone 16 and I cannot make calls? I have WiFi calling on. It just says failed. But on my WiFi I can text and use WhatsApp’s. Can anyone help?

Order tracking not working

I ordered an upgrade on the 3rd of November, I had a confirmation email with a xko number but it states the tracking timed out and will not let me search for an update just want to know if somethings wrong or when will my phone come ?

Resolved! 6 months Apple fitness

Hi. I recently took out a 36 month Apple Watch contract with EE which came with six months free Apple fitness. I’ve Set up my watch, but have no idea how to activate The Apple fitness. Do I require an activation code? Any assistance greatly appreciat...

iphone 13 set up update stuck

i have a new iphone 13, wish to transfer my information from an se. but it is stuck on software update, now my old se is stating no sim, so unable to call ee for advise. my se is saying keep this iphone near the new iphone?

New iPhone - lost telephone number in data transfer

Just moved from IPhone 13 to 15. completed data transfer and now have no telephone number and unable to make calls or send messages on new or old phone. Does anyone have my ideas.

Good human interaction.

Thank you Vidhi from customer services for patiently going through the current Tarif options. It is very refreshing to have spoken to a human on messaging instead of a robot.

Resolved! Apple Watch Ultra 2 black Milanese M stock

Anyone know what’s going on with the stock of these at EE? Other major online stores seem to have these immediately available (delivery within a week or even next day) but I’ve been waiting since 06/10/24 - still not got any confirmation when it migh...

Voicemail abroad

Hi I am abroad and trying to either put a voicemail on to let callers know I am an away or out call forwarding on. When I call through to voicemail and try to select option 2 to record a voicemail it doesn’t recognise the keypad - nothing happens whe...

Resolved! My phone is not activate

Disgraceful service

Decided to upgrade my Apple Watch, as I upgraded my phone a few months ago to an iPhone15, I went for Apple Watch series 20Firstly I had no confirmation of the order and no delivery details. secondly the DPD van called at my house but as I had no del...

Apple Devices

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