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I ordered the new Apple Watch Ultra 3

charcon1
Investigator
Investigator

I ordered this product weeks ago and still have not received a delivery date, I just keep getting messages saying your order is on track? Is anyone having the same problem. 

1 SOLUTION

Accepted Solutions
Ali_A
EE Community Support Team

@charcon1 

Looking at the order history for Watch Ultra3 49mm NatTi NatTi MilLoop L, stock guidance while placing the order on the 17th September was - "Available to order - Expect despatch in more than 28 days"


Which means we are waiting to receive stock from the supplier so we can ship this out as soon as possible. 
You can track your order on our Track Your Order page. 

If you haven't done so already I would strongly recommend downloading the DPD app and as soon as this has been dispatched you will be notified with the tracking details.

Hope this helps! 

Ali 

View solution in original post

9 REPLIES 9
Ali_A
EE Community Support Team

Hi @charcon1 

Which size and colour Apple watch did you order, and do you know the exact date? I can check our stock details for expected timescales. 

Ali 

charcon1
Investigator
Investigator

Apple - Watch Ultra3 49mm Nat Nat MilLoop L

And ordered the 17th of September.

Ali_A
EE Community Support Team

@charcon1 

Looking at the order history for Watch Ultra3 49mm NatTi NatTi MilLoop L, stock guidance while placing the order on the 17th September was - "Available to order - Expect despatch in more than 28 days"


Which means we are waiting to receive stock from the supplier so we can ship this out as soon as possible. 
You can track your order on our Track Your Order page. 

If you haven't done so already I would strongly recommend downloading the DPD app and as soon as this has been dispatched you will be notified with the tracking details.

Hope this helps! 

Ali 

I ordered the same on the 16th September. Spoke to EE last week and they thought it might be delivered by 14th October but I’m not completely convinced. Annoying really as various other places have stock but I know this is likely more due to Apple than EE

Did you get you get your delivery. Trying to work out how many weeks I am really going to have to wait. It might be quicker and cheaper to order from Apple and buy a pairing sim for my phone.  Just not getting any sensible feedback. TIA

OleyViking
Investigator
Investigator

Did you get the delivery? How long was it? In the same boat.

I finally received mine today. EE's site is now saying 21 days for new orders - first time it's been anything other than 'over 28  days'.

Thanks for coming back. I ordered exactly the same 2 weeks after yours so I guess I will wait another 2 weeks if there is any rational process being followed. Thanks.