Can't connect to EE WiFi-Auto in London TFL

[manos_kp]

Hello, 

Since recently I can't connect to the London TFL WiFi. When I clicked on the WiFi option (that used to work), it now says "Cannot connect to Network". 

There doesn't seem to be an option to delete it and add it again. When I try to add the WiFi from scratch and select WPA or WPA2-Enterprise, it asks for a username and password. 

[Leanne_T]

Hi @manos_kp 

Thanks for coming here 🙂

Can you connect to other WiFi networks? 

What device are you using? 

Speak soon 🙂

Leanne.

[manos_kp]

Hey Leanne,

I have an iPhone 13pro, on the iOS 18 (beta).
I’m able to connect to other wifi networks. I have tried to reset the network settings, but nothing happened. I don’t have the option to remove the EE WiFi-Auto, and when I try to add it again, it’s asking for username and password (I’m. It getting the EAP SIM method)

Thank you

[Leanne_T]

Thanks for coming back to me @manos_kp 

If you give us a call on 150, our tech guides will run through some troubleshooting with you to get this sorted 🙂

Leanne.

[Musoma]

It asks user name and password 

[Katie_B]

Good morning @Musoma. 

Thanks for coming here. 

I'd recommend giving our tech guides a call on 150. 

They will be able to look into this further and get you connected. 

Katie

[manos_kp · Accepted solution]

Seems like this was an iOS issue. After updating to the latest version of the 18 beta, I could connect with no issues.

[Leanne_T]

Thanks for coming back and letting us know @manos_kp 

Leanne 🙂

[DChapman]

I get t he e same but no option for security. You think this day and age be easier. 

[Alex_H]

Hi @DChapman,

Welcome to the EE Community 

What type of phone is it you are using? Have you previously been able to connect to the EE Wi-Fi Auto spot fine? 

Alex