The EE Community

Help needed -confused between BT and EE

So here's my problem. I had a full wifi/phone/TV package with BT....everything ran smoothly for 5 years until last month, when I contacted BT to say that I didn't need an extra box I had, and that I didn't need my landline anymore. At that point, BT ...

I do l pay my phone bill and phone contract at the same time?

I started using ee phone contract from last month but have not received any bills for that. I only received data plan bills, is there any possible l can pay my phone contract bill as well? Please help.

EE TV music channels

Can you get music channels on we tv? When I’ve googled it, it says you can but I can’t work out how. Thanks 

Fraudulent sales pitch

Seriously regretting moving from sky to EE. Was sold a package for TV & broadband by EE.Moved house with a request to transfer all services. Somehow they cancelled, rather than transferring. Then spent a minimum of 30 hours on the phone to EE over th...

PAC code

My EE contract recently finished and my partner has a phone on my account as a add-on so they've both ran out and we want to leave EE. I have switched companies and requested a PAC code to witch over. It worked for my number and I have been switched ...

EE won't let me connect the second broadband line in my house - **bleep**?

Have had months of runaround trying to get the second broadband line connected, getting endlessly contradicting stories from EE customer service people.We moved in 6 months ago and there are 2 full broadband lines installed, one at each end of the ho...

Unable to call customer service or use 150 texts

Just arrived in Switzerland and can't call customer service or use 150 text service, and app and website don't seem fully functional and won't allow me to change spend cap (which may be the problem) I called customer service in the UK just before lea...

No network

Last nite I broke down in my van 80 miles away from home with my 2 year old in a town I wasn't familiar with couldn't make a call book a hotel or get any cash as I had no internet coverage at all couldn't call AA as phone saying no network so me and ...

SIM Question

Hello, I bought an 8GB SIM card plus 500 minutes and unlimited texts. So there's no subscription, no out-of-bundle charges or other fees?

Can't remember my account number