How do you get EE to actually call you back??

[Natsummers76]

Hi All,

I bought a new apple watch and want to switch my plan to the new watch - I’ve called many times and keep getting a text saying they’ll call me back within 15 mins but I never get a call. I’ve now done this 4 times.

Any idea how you can actually get someone to call back as this isn’t something I can do online.. Do I really have to drive to a shop to get someone to do this in person?

Thanks,

Natalie

[EEBusWinkers]

Appalling arent they.  the form doesn't work, they dont answer the phone and two of the numbers they state a customer service numbers are defunct

[Peter_W]

Hi there @EEBusWinkers, welcome to the Community. 

I'm concerned to hear you've been having some trouble getting through to our team. 

What numbers have you been trying here, and what was it you were looking to speak with us about?

Peter

[EEBusWinkers]

Hi Peter

0800 079 8586 - 40 minutes on hold and then cut off

0844 873 8586 - defunct

I would like to speak to someone about my 4G dongle - coverage is appalling, I can't use it, haven't used it, want to cancel it and it and I am keen to ensure that I do not have a rolling automatic renewal please. I do not want this product and I most certainly do not consent to it being renewed - there is no where on the online form to ensure this is turned off - nothing in my account settings.

[EEBusWinkers]

p.s. it wont allow me to fill out the form for a call back when I click 'submit' nothing happens. This happened last time I tried it. One almost suspects this has been purposely rigged up to fail?

[Lesley_W]

Thanks for confirming that @EEBusWinkers 

Here's all the ways to get in touch Contact Us To Request Technical Support for Mobile Broadband | EE

Lesley