Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Need help confirming my name and number as id

I need my name and number confirming for id

Resolved! Cannot set up card to pay contactless in Google Wallet

Recently switched from Apple to Android (and also changed networks) as I wanted a flip phone (Motorola razr 50). Pleased with phone but no matter what I try, I get the message from Google Wallet "unable to set up contactless payment at this time, con...

Resolved! Is the samsung A14 compatible with wireless chargers?

I am looking to buy a wireless charging pod for my daughters A14 Samsung, is it wireless compatible?

Resolved! How can i find my IMEI number without my handset? I've lost my phone.

As per subject

Resolved! Samsung S22 turning on and off on loop

hi my S22 is just turning off and on on loop and does not get past the samsung galaxy screen before turning off again.

Factory reset for repairs

Went into a branch to try do a same day repair, email says to back up your phone just incase, goes into the branch to be told they'll wipe it because of GDPRI can prove it's my device and I'm temporarily allowing them access to conduct the repair, ex...

ABSOLUTELY LIVID

I stupidly chose the z4 flip phone which has broken in less than 6 months. Never been dropped and always been in a good protection case. First the manufacturers screen protector cracked, stopping the touch from working properly, It peeled off reveal...

No caller ID showing when SIM is in slot 2 help please

OK so I was on Plusnet for 3 years and moved to EE on their advice about a year ago. EE calls would often not work or the person calling me would go straight to voicemail. I noticed how 4G band would drop to E and I would require a network reset done...

EE Buzzard 2 Unlock Code

Hi,I am attempting to unlock my EE Buzzard 2 device using the code provided at https://myaccount.ee.co.uk/app/device-unlock I have already attempted to unlock the device using the code provided on a couple of occasions, but the device rejects the cod...

The EE sim in my Samsung A8 phone will not work in any other phone.

I've tried my ee sim in 5 other unlocked phones and it won't work in any of them. All are a mix of ages including brand new. The sim only works in my old phone which is the one I originally got it for. ee tech support don't know why. My wife's si...