Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Lost my phone in China

Help please. I have come from the UK to China to visit the Canton Trade fair and on the first day I lost my phone a Galaxy S24 Ultra. I need a phone urgently as communicating here is causing me some distress. There is a Huawei shop next door to my ho...

Moisture in charging port

HiThree months ago I paid for a new charging port as I was getting the error that there was moisture in the charging port. I have now just got this again! Surely a new one should last longer than 3 months?I have an A52s which does not support wirele...

Google pixel 8 problems

I got a Google pixel 8 on a good as new contract ever since I have had it 4 months now it has been randomly turning its self off and some times I can't turn it back on till I plug it in to a charger but then it still might just turn it's self off I h...

How so I get my phone unlocked

Help please. How do I get my phone unlocked

Repair charge z flip 5 7 months old

Had my z flip 5 since November 2023 had no problem with it until now folded down and opened it up again and main screen is blank took to my local EE store who sent it for repair now received a message to say repair not covered by warranty and looking...

Can EE lock my phone?

Hello, I am Emanuil from Bulgaria.Yesterday i bought a second hand samsung galaxy 21+ from a pawn shop. The phone had no marks and had factory stickers. At first I was happy about this fact, but then I thought about the possibility that it was bought...

No email confirmation or receipt of order

Hiya I ordered a new galaxy s24 ultra last night with a chap on the phone, I do have his name and email. However I've yet to receive an email confirmation or dpd email about delivery. My phone has stopped working so I need my new phone ASAP.Nothing i...

Hi good evening few months back I bought Samsung phone for my wife but see don't like Samsung phone bcse long time she using iPhone but she is not happy at all with Samsung phone ..my phone is still in contract with ee ..can someone help me sign swit...

Google Pixel 6, 7 & 8 connectivity problems

Has anybody experienced serious network connectivity problems when using Pixel models 6, 7 or 8? And if so, do you know if Google has resolved the problems which are apparently hardware based? There are a lot of threads online about the problems init...

Google pixel 8 pro

Hi . Ive had this phone for a couple of months . But people are having a real problem actually hearing me on the phone . Sounds fine my end but they are saying I'm breaking up / can't hear me etc Is my phone faulty ? Doesn't seem to happen on WhatsA...