Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Samsung A13 screen gone black, will repair be covered under warranty?

My Samsung A13 screen has gone black. At first the display was coming and going but now it is black permanently and is completely unusable. It still receives calls and I can hear all the usual notifications but I cannot access anything to answer th...

Gifting Smart Watch

I want to purchase the new Samsung watch Ultra for my son who is also on EE. It does state that the phone and watch need to be on the same account. However would it be possible for my son to Pay the £7 a month data plan for the watch so that it wil...

Resolved! Ee free reward

Nearly 2 years ago I took out an EE contract on a Google pixel pro 7,this came with the chance to claim a pixel watch 1,I think from Google? Does anyone know whether I will be able to do this again,when and if I change my contract and upgrade my phon...

Sim card varify stuck

Hello, I have had my sim card since I got my phone and have had my new phone for a few years calls was fine then and then one day I got none when looking into it I found that it needs verifying when trying to varify it, it is stuck on verifying and w...

How to contact ee by email

Pixel Watch question....

Hi, I have a long -standing account with EE - currently for a Google Pixel 6a plus data allowance. I'm thinking of buying a Pixel Watch ( probably not through EE but maybe ab unlocked used watch) but would just like to know if I can use my existing d...

IMO Q2 pro new battery required

Hi, Can anyone guide me to where I can buy a new battery for my phone ? IMO donot want to know even though the phone is less than a year old.

Upgrade to Watch ultra

I'm trying to upgrade my Watch 5 to the new Ultra, however it's trying to send a pin to the watch revelated phone number, any way to get round this and not ring EE, I cant spend 30 mins on the phone during work time, used to be able to use online cha...

Hi i need to no my order number

Re: EE webshop - PAYG Motorola G14 - "5G label"

It's a terrible mobile I got one from ee am try to return it .. slow glitches won't connect to WiFi re boots all the time that slow you carnt complet forms on line before it cuts you if with error message