Android Devices

Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 62376 Views
  • 91 replies
  • 28 Helpful

Changing s24 ultra colours

Hi all just a quick one i have a s24 ultra pre ordered and have changed my mind about the colour if i was to phone and change the colour would this affect my claim for the pre order watch gift?

Nickp1872 by Contributor
  • 677 Views
  • 3 replies
  • 2 Helpful

Havent received confirmation email

I made an order this morning for a s24 and the guy on the phone said I passed all check and said at the end of the call that the order was successfully placed. (But I haven't received a confirmation email) what should I do?

Locked Out of Phone

Hi everyone I think I probably know the answer to this but I changed the password on my S23 (had to as company portal said i should) And yup you guessed it I can't remember it - tried all combinatons and now i think i need to factory reset.  Did try ...

MellyD1 by Investigator
  • 1256 Views
  • 7 replies
  • 2 Helpful

Damaged pixel screen

My pixel 7 pro screen is damaged and a bit unresponsive. Screen is not cracked. Is it better to repair or just buy a new phone? 

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Mobile data not working

I have transfered to EE from BT. I have a Samsung galaxy a12 I cannot use any mobile data. Phone and text work fine and apps etc work when connected to WiFi. I have switched phone on and off without success.Any other ideas please

Emma71077 by Investigator
  • 463 Views
  • 7 replies
  • 0 Helpful

Resolved! Unlocking Samsung S10e device

I used *#06# to get IMEI, it returned 2 different IMEI numbers. The first one was accepted on the page to unlock device, the second one was not accepted (error on EE end). I tried to use the unlock code provided for the first IMEI number and it was n...

PUK Required

I have an old Samsung Galaxy A8 from 2018. It's not been used for over 3 years. My daughter is going to use it now. It tried to unlock it via the IMEI number on the EE website. It says its unlocked and given me a 16 digit code. However, the SIM I hav...

FScovo by Explorer
  • 741 Views
  • 3 replies
  • 1 Helpful