Hi,
I've spoken to two customer support people about the fact my Pixel 9 Pro XL phone won't pair up with my Pixel 3 watch.
First guy said it's because my account was linked to my old phone, so when I finally got my replacement Sim due to opting for a sim only deal and bought these two pixel devices directly from Google Store UK), u put the sim card in and it worked (the old sim was switched off the day the replacement sim card came). Apparently this sim card should have registerered this new Pixel 9 Pro XL phone's IMEI number onto my account and that should have allowed me to link the Pixel 3 watch to my new phone using this new (physicla) sim card.
Whatever the process was that should have allowed me to link my watch to my phone it hasnt worked, I still get the error 512. So called Customer Service up and the lady said they're aware of an issue with pairing (presumably) this phone to this watch. There are another 46 people with the same issue, and it needs escalating, when that would happen she didn't know.
Has anyone here got any suggestions on what to do to make pairing my watch to my phone work.
Do I give customer service the IMEI of my phone to check if it actually got registered? Maybe it hasn't happened or worked? Or do they need the IMEI of my Watch to be able to activate it?
If this doesn't get resolved, I should be able to claim a discount on my Sim plan since I chose this specifc plan because the Watch add on was included on it!
Any ideas? Thanks.
