Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

S23 Earbuds Claim

I've recently upgraded and received my S23 with the benefit of having Samsung Earbuds for free. I was told I had to claim on the Samsung website, but the claim form is closed? Can someone advise how I get thr earbuds please Thanks!

Resolved! Suddenly having issues connecting to hotspot

According to EE's coverage map, there are no issues. I have a Galaxy S10 which I have been using as a hotspot with only minor issues (sometimes it takes it upon itself to switch the hotspot off), but now I can't connect to it at all. I have 3 devices...

Voicemail not working

Hi have a Samsung S9 and for some reason my VM stop working few weeks ago.Trier all that bit on VM ON to 150 but it does come back with we are experiencing technical problems. Try VM off and that get accepted... really weird bit my VM still don't wor...

Resolved! Galaxy Z Fold 4 qith display appearing black points covering 10% of the area

How can I solve this as rhe telephone came with this flaw that appeared after 3 months of use?

Resolved! New Samsung phone

How much is it

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Resolved! How to unlock Fairphone 4 – I forgot the PIN!

I kept getting a message that I needed to restart the phone to install an update, but now the PIN doesn't work, or maybe I set a new one that I've forgotten... Can anyone help?

Resolved! Help needed

I wonder if anyone can advise . I have had my phone a week tomorrow from my local EE shop. The phone the s23 is great but is not as good at staying connected to WiFi as my older one the a51. All the other phones laptops and tablets in the house have ...

Data charge

Hi, I have a data charge on my account. I wish to cancel it, please. It was only used when on holiday in France, last year I think. I do not need it, please cancel and confirm, thank you. Roger Southall

Phone not working abroad

How do you contact EE if your phone will not connect to a network from abroad