Requesting the network unlock key

cnishantha9 · ‎22-08-2023

Hello,

I have a samsung galaxy s5 mini from EE. It's currently network locked. how can I get the unlock key?

Thank you

cnishantha9 · ‎22-08-2023

Hello,

I have a Samsung galaxy s5 mini phone locked to EE network. I got the unlock code from the EE device unlock webpage by entering the device IMEI number. When I enter the unlock code showing a error message "network unlock unsuccessful". Do I need to connect to the EE network before enter the unlock code?

Thank You

Christopher_G · ‎22-08-2023

Hi @cnishantha9

If you put another network's SIM card in the phone, it should ask for the unlock code. An EE SIM would work in an EE locked phone.

Chris

cnishantha9 · ‎22-08-2023

Thank you for replying, I got the 8 digit network unlock key from EE, but not the MCK (defreeze) key.

thank you

Leanne_T · ‎22-08-2023

Hi @cnishantha9

Thanks for coming here.

Could you try the steps on this post here - Solved: Re: Mck code how do i get it - The EE Community the solution should help you get the device unlocked 🙂

Leanne.

XRaySpeX · ‎22-08-2023

Posted in the open:

@cnishantha9 wrote:

Hello,

I tried to unlock my samsung s5 device locked to EE. Using EE unlock device web page I only get the network unlock key. I can't find the MCK key. After reading some community posts I found usually generated key is 16 digit number, that contain both unlock key and MCK key. But I got only 8 digit key. I'm attaching a screen shot of the generated key. If you have any solution please let me know.

Thank you

[Mod edit: Image rejected due to it containing private information.]

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

cnishantha9 · ‎22-08-2023

Hello, thank you for replying,

Problem is I'm getting only 8 digit number, not a 16 digit.

Thank you

XRaySpeX · ‎22-08-2023

Yes, it's only an 8-digit no. "for the next bit". Have you followed thru' to "Unlock your Samsung device"?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

cnishantha9 · ‎22-08-2023

thank you for your reply,

Yes, I click the " Unlock your Samsung device" link.. and it takes me back to the 'How do I unlock' page, asking me to put in my IMEI again! I'm stuck in this step.

Thank you