Requesting the network unlock key

[cnishantha9]

Hello,

I have a samsung galaxy s5 mini from EE. It's currently network locked. how can I get the unlock key?

Thank you

[cnishantha9]

Hello,

I have a Samsung galaxy s5 mini phone locked to EE network. I got the unlock code from the EE device unlock webpage by entering the device IMEI number. When I enter the unlock code showing a error message "network unlock unsuccessful". Do I need to connect to the EE network before enter the unlock code?

Thank You

[Christopher_G]

Hi @cnishantha9 

If you put another network's SIM card in the phone, it should ask for the unlock code. An EE SIM would work in an EE locked phone.

Chris

[cnishantha9]

Thank you for replying, I got the 8 digit network unlock key from EE, but not the MCK (defreeze) key.

thank you

 

[Leanne_T]

Hi @cnishantha9 

Thanks for coming here. 

Could you try the steps on this post here - Solved: Re: Mck code how do i get it - The EE Community the solution should help you get the device unlocked 🙂

Leanne.

[XRaySpeX]

Posted in the open:

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@cnishantha9 wrote:

Hello,

I tried to unlock my samsung s5 device locked to EE. Using EE unlock device web page I only get the network unlock key. I can't find the MCK key. After reading some community posts I found usually generated key is 16 digit number, that contain both unlock key and MCK key. But I got only 8 digit key. I'm attaching a screen shot of the generated key. If you have any solution please let me know.

Thank you

[Mod edit: Image rejected due to it containing private information.]

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[cnishantha9]

Hello, thank you for replying,

Problem is I'm getting only 8 digit number, not a 16 digit. 

Thank you

[XRaySpeX]

Yes, it's only an 8-digit no. "for the next bit". Have you followed thru' to "Unlock your Samsung device"?

[cnishantha9]

thank you for your reply,

 Yes, I click the  " Unlock your Samsung device" link..  and it takes me back to the 'How do I unlock' page, asking me to put in my IMEI again!   I'm stuck in this step.

Thank you