Forum Posts

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

JordanTA by EE Knowledge Specialist
  • 184 Views
  • 4 replies
  • 8 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 64577 Views
  • 91 replies
  • 28 Helpful

Resolved! Warranty

If I am on contract is my phone under warranty? I dropped it in water 3 weeks ago for no more than 2 seconds switched it off immediately but it isn't working. Put it in a bag of rice as advised by EE by unfortunately I don't have insurance and my hou...

Karenb1 by Established Contributor
  • 767 Views
  • 6 replies
  • 2 Helpful

Resolved! Google Pixel 6 Pro and Samsung Watch 5 (LTE)

Hi! I have a Google Pixel 6 Pro and a Samsung Watch 5 (LTE) I am wondering if I can make calls without the phone? The EE advisor who sold me the contract said that my watch would be registered with the network. But it looks like when using the phone ...

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Phone suddenly losing signal - Huawei P30

Good morning,I'm not sure whether this is a phone or network issue, so apologies if it's in the wrong place.Over the past few days my phone has been intermittenly and suddenly losing signal. The signal drops to Emergency calls only. When I restart th...

LDAVIE8 by Contributor
  • 1855 Views
  • 13 replies
  • 1 Helpful

Galaxy watch 4 overheating

Watch overheating after 2 minutes using LTE. No issues on Bluetooth, everything else working fine and Checked for updates etc. But tried this on LTE 3 times and has done it every time

Pedro80 by Investigator
  • 705 Views
  • 3 replies
  • 1 Helpful

Mis-sold Phone

Last August i was sold a Oppo5 Lite  - i asked  and it was confirmed that this phone was ASHA compatible.  Unforseen circumstances meant tnat i didn't actually get my aides until last week. My audiologist then confirmed that the phone was NOT ASHA..i...

Dug2 by Investigator
  • 505 Views
  • 8 replies
  • 0 Helpful

Resolved! S23 + Order

Why have I had no updates or correspondence?!I ordered the S23+ on Tuesday evening, the order went through and i was given an order number on the website but have had no confirmation email or text. No updates on whether it has been dispatched or if t...

aliceaw by Visitor
  • 324 Views
  • 1 replies
  • 1 Helpful