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Xperia 1V - Android 14 Issue

raymondotango
Contributor
Contributor

Updated my phone to Android 14 and the phone is now now play protect certified. Anyone have the same issue?


 

6 REPLIES 6
Christopher_G
EE Community Support Team

Hi @raymondotango 

Where is it that you see this message?

Chris

Play Store -> Profile -> Settings -> About

At the bottom it states if the phone is Play Protect Certification. For my phone it says Device is not certified.

Screenshot_20231117-202956.png

Christopher_G
EE Community Support Team

OK, thanks @raymondotango 

It may be worth backing everything up and restoring the phone to factory settings to see if this changes.

How to create a backup of your Xperia device | Sony UK
Chris

Yup, already did that and no joy.

Northerner
EE Community Star
EE Community Star

Hi @raymondotango 

Try clearing the app and the system cache and then restart the device. Although a factory reset should have done this. 

Also follow the instructions here:

https://support.google.com/android/answer/10248227?hl=en

I would also try posting here:

https://community.sony.com.mk/t5/1-series/bd-p/Xperia1

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Yeah, tried that as well 😞