Xperia 1V - Android 14 Issue

[raymondotango]

Updated my phone to Android 14 and the phone is now now play protect certified. Anyone have the same issue?

---

[Christopher_G]

Hi @raymondotango 

Where is it that you see this message?

Chris

[raymondotango]

Play Store -> Profile -> Settings -> About

At the bottom it states if the phone is Play Protect Certification. For my phone it says Device is not certified.

[Christopher_G]

OK, thanks @raymondotango 

It may be worth backing everything up and restoring the phone to factory settings to see if this changes.

How to create a backup of your Xperia device | Sony UK
Chris

[raymondotango]

Yup, already did that and no joy.

[Northerner]

Hi @raymondotango 

Try clearing the app and the system cache and then restart the device. Although a factory reset should have done this. 

Also follow the instructions here:

https://support.google.com/android/answer/10248227?hl=en

I would also try posting here:

https://community.sony.com.mk/t5/1-series/bd-p/Xperia1

Thanks 

[raymondotango]

Yeah, tried that as well 😞