Issue with making calls and receieving them
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06-09-2023 02:11 PM
I am having an issue making calls on my android smartphone. I can hear the person on the other end of the line but they cannot hear me. It is the same if someone phones me as I can hear them on the other end of the line but they cannot hear me. This started happening a couple of days ago before I updated my phone from Android 12 to Android 13. I thought updating to Android 13 would fix the issue but it has not and it is still happening today. My phone is a Motorola Edge 20 Pro. Any help would be much appreciated thanks.
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06-09-2023 05:00 PM
THere is nothing obstructing the microphone and when I record a video on my phone it records with sound no problem.
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06-09-2023 05:04 PM
Thanks for checking @steph2k1uk
Does your phone show it has connected to WiFi Calling in the status bar after you've turned it on?
James
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06-09-2023 05:07 PM
When I turn Wifi calling on it shows a phone symbol with a small wifi icon above it.
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06-09-2023 05:17 PM
What about during a call @steph2k1uk?
Does the status bar indicate the call is being connected using WiFi Calling?
James
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06-09-2023 05:21 PM - edited 06-09-2023 05:23 PM
Yes it does during a call.
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06-09-2023 05:23 PM
Hi @steph2k1uk,
If the problem is present even when making a call over WiFi, please get in touch with Technical Support so the team can run through some diagnostics with you.
They'll be happy to help.
James
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06-09-2023 05:36 PM
Thanks James for all your help. Much appreciated. I will give them a call after my dinner or tomorrow when I get a chance.
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06-09-2023 05:49 PM
No problem @steph2k1uk
I'm sorry we weren't able to resolve your problem in the community, but please keep us updated.
James
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09-09-2023 07:10 AM
I'm also having the same issue. Different phone but the issue only started when I moved onto EE. It's not just on standard phone calls either. I've tried using messenger and it happens with both voice and video calls there too. Same handset and case I had with previous provider so neither of those have anything to do with it. So far I haven't seen any positives from moving to EE.
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09-09-2023 08:18 AM
Hi @LilEm
Thanks for coming here.
Could you let me know what issues you are having making and receiving calls?
Are you connected to WiFi and using WiFi calling?
Leanne 🙂

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