The EE Community

Upgrade

I ordered on Saturday for an upgrade I’m just wondering when it will be depatched please. 

wifi disc flashing purple

have been on ee broadband since January 2025 (transferring from BT)out the blue 6 months later the smart wifi plus (extender) doesnt work, i keep ending up with a flashing purple!i) used the app and ive hit the wps button and tried pairing it, no joy...

Network problems in RH16 for 4 days now

I've had no mobile service in or around home for 4 days. No issues elsewhere when I'm out and about further afield, and the status check confirms there's a fault in my area. The question is: how can I get an update on when the fault is likely to be f...

What would be best solution for this?

I'm  500Mb broadband, which is absolutely great, but speeds to my Xbox Series X in my bedroom only reach around 180Mb max wireless.  Which don't get me wrong, it's still better than the 50Mb I was getting with FTTC, but what would be better to increa...

Switch 2 - Order not found

I ordered a Switch 2 bundle from EE at 10:14 today and checked out as a guest, after an hour or so I still had not received an order confirmation email.I phoned in to the support line and after 40 minutes on the phone, the agent advised they could no...

Need help with unlocking Samsung galaxy ace 4

I have read the previous posts and used the online link but I'm facing an error.  I tried calling ee but I can't speak to someone or it's disconnected. Please help attaching image for your reference

EE smart wifi plus flashing blue continuously. Picture freezes

Network is down - can’t check to see what the issue is

My connection to EE is down as is my wife’s. It has been like this for 2 days now. Can’t check to see what the issue is, because the checker will not connect. Can’t ask for a text because network is down. can’t phone because network is down. My login...

Apps and my recordings greyed out on BT TV b I x

Evening humans.I'm after picking your brains.I had a call this afternoon from my mother-in-law, requesting assistance on her BT TV box.Everything working fine last night and come this afternoon, all her apps and 'my recordings' are all greyed out.Bro...

Coverage in Darlington

We’re aware of a signal issue that is affecting some of our customers in the Darlington area.  The site currently has a fault with the generator, and no power is being supplied to the mast. The generator will need to be replaced; due to the locati...