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EE accidentally blacklisted my IMEI

at318
Explorer

Long story, but my husband's phone got lost when we were abroad and so I called EE to notify them. They blocked the IMEI number of the phone they thought he had, without asking permission or for any details. The phone they blocked is the one I am using now (he had upgraded last year through EE and given the phone to me to use). I have spoken to EE now and they have told me that they have removed the blacklist. However, I still can't use my phone. How long will it take? I need my phone for work and am struggling.

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@at318   It can take up to 24h but it shouldn’t be that long.     Try restarting the device a few times.  

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
at318
Explorer

@Chris_B Thank you... will do a few restarts! So frustrating 😞