Galaxy Watch 7 / Ultra (LTE)

[Jason_K]

Hi all, is anyone successfully using a Watch 7 or Ultra on LTE successfully, and able to make calls from the watch?
(or anyone else having issues?)

I have a Galaxy Watch Ultra, have activated a paired £7/Month eSim for the watch but it does not work properly. 

Plan shows as active, Watch shows as connected, and when disconnected from the phone, watch data works - I can browse the internet, update apps, use WhatsApp etc. What doesn't work is Calling - neither incoming or outgoing. If I try to make an outgoing call, it attempts it, then ends the call within 2 seconds before it rings. Incoming calls aren't routed to the watch.

I've called EE, and they have re-applied the eSim and also got me to remove the plan from my watch and put a new one on - nothing has worked, and I think they are a bit stuck!

On the Samsung community there are several other people with the same issue - all on EE, and all with a Watch 7 or Ultra. One person reported dealing with EE 3rd line, and overnight it started working - the kicker being when they spoke to their handler the following day they didn't know what had fixed it!

[1uke]

On one of the 02 posts, they say to make sure your galaxy watch ultra is showing up on your phone under,  settings: connection devices: Call & text on other devices: Call on other devices. But my watch is not on the device list.....? 

[Splyzer]

Still having the issue, EE wont give any comp until it's sorted and i doubt they'll actually give it in the end.

[1uke]

Think I'm going to give up with this watch, Maybe look at the Pixel watch 3. I assume that doesn't have problems? 

[Catcher6964]

That's what I did. No issues with the Pixel 3. 

[Manninl]

Hi mate. Have you sorted your issue yet. I'm having exactly the same issue, just wounded if there was a fix yet.

[Jason_K]

No fix yet. 

[carlkenyonc]

Is this still an ongoing issue as I just purchased a galaxy watch 7 and can use data but can't make or receive calls 

[Kyjuan]

Issue is still ongoing I'm afraid. Welcome to the party 😄

[TheNokiaN95]

Sorry to bump this thread but has anyone had issues trying to connect 'mobile data plan' with a non samsung phone using a watch 7?  https://www.samsung.com/us/support/answer/ANS00082502/

I have tied both
motorola razr 50 ultra running android 14 and a google pixel 7a running android 15 both give an error saying
''EE doesn't offer mobile plans for your watch'' with a error code of -1

i have spoken to CS but they say is on my plan and actived and should pair with my number, Also opted into a family plan what gives the watch a new number rather then pairing with the same number as your mobile however i been told this can take 24 hours, the lady actived this for me around 8pm on the 29th.

[carlkenyonc]

Yes I originally had that issue you have to set up on a Samsung phone activate the esim then re-pair to Motorola etc absolute pain but after that you will then have this issue with the calls so good luck ee haven't got a clue biggest joke going