Galaxy Watch 7 / Ultra (LTE)

[Jason_K]

Hi all, is anyone successfully using a Watch 7 or Ultra on LTE successfully, and able to make calls from the watch?
(or anyone else having issues?)

I have a Galaxy Watch Ultra, have activated a paired £7/Month eSim for the watch but it does not work properly. 

Plan shows as active, Watch shows as connected, and when disconnected from the phone, watch data works - I can browse the internet, update apps, use WhatsApp etc. What doesn't work is Calling - neither incoming or outgoing. If I try to make an outgoing call, it attempts it, then ends the call within 2 seconds before it rings. Incoming calls aren't routed to the watch.

I've called EE, and they have re-applied the eSim and also got me to remove the plan from my watch and put a new one on - nothing has worked, and I think they are a bit stuck!

On the Samsung community there are several other people with the same issue - all on EE, and all with a Watch 7 or Ultra. One person reported dealing with EE 3rd line, and overnight it started working - the kicker being when they spoke to their handler the following day they didn't know what had fixed it!

[Kyjuan]

So I spoke to EE first line support. After explaining my plight, they
agreed to refund the 4 months worth of service I haven't received.
The lady then put me on hold, spoke to 2nd line support and came back to
say she's been told by 2nd line support it's a samsung issue and samsung
will be looking to release an update but they don't know when.
Having worked in tech (telecoms to be precise :)) my entire career, I
pushed back on that point.
My argument was that I struggle to believe that Samsung being a global
brand will *accept an issue *as theirs *and not provide an ETA* for a fix
while a SLA clock will be counting down somewhere. It's a different
conversation if the ETA changes but to set zero expectations? I struggled
to believe.
She agreed with my point but said she was only passing on information she
was given which in that context I could understand.
In the end we agreed that I would leave it as it is, but if i had to call
again because the watch still wasn't working, it would be to get another
compensation and cancel the contract on both watches.

[PJ89]

Sorry to have found this thread, at least that there doesn't appear to be a clear path to solving the problem. Took out a new unlimited full works contract with EE yesterday (package includes watch plan) and bought a Galaxy Ultra from John Lewis. Same problem connected to LTE. Can use data / browser but calls just fail to connect ( if phone switched off). Watch will have to go back  if EE can't sort. I'd have got a Garmin instead (shame pixel 3 not waterproof)...if anyone has update on solving please do share 

[ChrisBrown17]

Hi, I too purchased a new Samsung Galaxy Watch 7 LTE (independently) but with the intention of linking to an EE plan, only to be informed of the problem last week. Spoke to EE today and was informed the fault lies with Samsung and is a known issue across all networks so no point moving to another network. I spoke to Samsung last week and they had no knowledge of any issue. I was told today by EE that at some point Samsung will hopefully issue an update which will hopefully fix the issue but no idea when. Has anyone else tried a different network?

[ChrisBrown17]

Update to message left on 10 December. I spoke to Samsung technical support over X (twitter) who were really helpful, eventually though I exhausted all the troubleshooting and they offered to repair but as I had only recently bought it they suggested I ask the retailer for an exchange which I did. The retailer was AO and after me speaking with Samsung technical support again they exchanged. I set the new one up yesterday and so far, whilst still a little temperamental, calls out seems to be working (haven't tried receiving calls/messages yet. 

[1uke]

Just don't let the watch reset. I had it working for a while on 4g. Then I upgraded my phone which then reset the watch. And no longer able to get 4g no matter what I tried. I now use a Pixel watch 3 which has worked great.

[Jason_K · Accepted solution]

From what I can tell tracking all the issues,  if it suddenly starts working after changing the device, that is more luck than anything. Others have had luck with multiple resets and/or leaving off the network for long periods of time. 

That being said, I received the latest update today - and it now makes calls! Whether it was something fixed in the update, or just the reset that happens, who knows - let's hope it was the former and that it continues to work! 

[Kyjuan]

I've just updated the software on my watch after reading your message and mine now also makes LTE calls. 

So does that mean this was a Samsung issue after all? 🤔 

[danielwhitt28]

Looks like I'm not the only one the update from Samsung seems to have helped.  Read about the update being available, did the update and now everything is working as it should be. Two watches from EE later and thinking it was an EE issue, seems like Samsung was the issue all along. 

[Splyzer]

Did the update and can now make calls but it fails to send text messages - if I use the message app (phone) it says your phone is currently offline - if I try using the watch inbox then it fails to send.

Anyone had this? Know a fix?

[Cyborgtf3]

I'm getting the same, I can not longer send txt messages but i can make and
receive calls, maybe one day we will get both

Yours sincerely
Dean Ward