Galaxy Watch 7 / Ultra (LTE)
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02-08-2024 07:49 PM - edited 02-08-2024 07:52 PM
Hi all, is anyone successfully using a Watch 7 or Ultra on LTE successfully, and able to make calls from the watch?
(or anyone else having issues?)
I have a Galaxy Watch Ultra, have activated a paired £7/Month eSim for the watch but it does not work properly.
Plan shows as active, Watch shows as connected, and when disconnected from the phone, watch data works - I can browse the internet, update apps, use WhatsApp etc. What doesn't work is Calling - neither incoming or outgoing. If I try to make an outgoing call, it attempts it, then ends the call within 2 seconds before it rings. Incoming calls aren't routed to the watch.
I've called EE, and they have re-applied the eSim and also got me to remove the plan from my watch and put a new one on - nothing has worked, and I think they are a bit stuck!
On the Samsung community there are several other people with the same issue - all on EE, and all with a Watch 7 or Ultra. One person reported dealing with EE 3rd line, and overnight it started working - the kicker being when they spoke to their handler the following day they didn't know what had fixed it!
Solved! See the answer below or view the solution in context.
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08-10-2024 06:58 PM
Hi,
Someone from Tech 3 was supposed to be contacting me at lunchtime. But I've not heard from anyone... I'm guessing there's no fix so they are not bothering...
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09-10-2024 02:11 PM
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11-10-2024 06:03 PM
I'm having the same issue .. has yours being resolved and if so how please ?
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19-10-2024 04:38 PM
Replaced my watch with a new one and it still won't make calls... Anyone had any joy? spent so many hrs on the phone to tech support and no help. I tried Samsun tech support and they didn't even try to fix it. Do they care?
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19-10-2024 04:47 PM
Do the Galaxy watch 7 also have this problem? Maybe I should downgrade.....
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19-10-2024 05:07 PM
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19-10-2024 05:08 PM
I did try Samsung support at some point too. They categorically said it wasn't their problem as its a network issue so to go back to EE.
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19-10-2024 05:33 PM
But it is happening on all the networks?
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19-10-2024 05:36 PM
Nope - it appears that EE have an issue here that they cannot solve, but have acknowledged the issue.
That's not to say that the odd watch on another network won't have problems - that's just not related to this particular issue that we are all suffering with.
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19-10-2024 05:38 PM
02 seems to have the same problem as theres a few posts about it on there forums, and I'm sure someone on here said they had tried Vodaphone?
