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Galaxy Watch 7 / Ultra (LTE)

Jason_K
Valued Contributor
Valued Contributor

Hi all, is anyone successfully using a Watch 7 or Ultra on LTE successfully, and able to make calls from the watch?
(or anyone else having issues?)

I have a Galaxy Watch Ultra, have activated a paired £7/Month eSim for the watch but it does not work properly. 

Plan shows as active, Watch shows as connected, and when disconnected from the phone, watch data works - I can browse the internet, update apps, use WhatsApp etc. What doesn't work is Calling - neither incoming or outgoing. If I try to make an outgoing call, it attempts it, then ends the call within 2 seconds before it rings. Incoming calls aren't routed to the watch.

I've called EE, and they have re-applied the eSim and also got me to remove the plan from my watch and put a new one on - nothing has worked, and I think they are a bit stuck!

On the Samsung community there are several other people with the same issue - all on EE, and all with a Watch 7 or Ultra. One person reported dealing with EE 3rd line, and overnight it started working - the kicker being when they spoke to their handler the following day they didn't know what had fixed it!

110 REPLIES 110

Hi,

Someone from Tech 3 was supposed to be contacting me at lunchtime. But I've not heard from anyone... I'm guessing there's no fix so they are not bothering...

Christopher_G
EE Community Support Team

Hi @1uke 

Have you heard anything from the technical team since you last posted?

Chris

Sram
Explorer

I'm having the same issue   ..  has yours being resolved and if so how please    ?

1uke
Investigator
Investigator

Replaced my watch with a new one and it still won't make calls... Anyone had any joy? spent so many hrs on the phone to tech support and no help. I tried Samsun tech support and they didn't even try to fix it. Do they care?

1uke
Investigator
Investigator

Do the Galaxy watch 7 also have this problem? Maybe I should downgrade.....

Kyjuan
Valued Contributor
Valued Contributor
Sadly they do. My wife's got a watch 7 and it's got exactly same issue.
Kyjuan
Valued Contributor
Valued Contributor

I did try Samsung support at some point too. They categorically said it wasn't their problem as its a network issue so to go back to EE. 

But it is happening on all the networks?

Jason_K
Valued Contributor
Valued Contributor

Nope - it appears that EE have an issue here that they cannot solve, but have acknowledged the issue. 

That's not to say that the odd watch on another network won't have problems - that's just not related to this particular issue that we are all suffering with. 

1uke
Investigator
Investigator

02 seems to have the same problem as theres a few posts about it on there forums, and I'm sure someone on here said they had tried Vodaphone?