“Enter network unlock code. Your phone isn’t allowed to use this SIM card”.

Da_Wilbur · ‎29-03-2024

My phone has just returned from my Insurer's repairers. Started it up and got the message “Enter network unlock code. Your phone isn’t allowed to use this SIM card” after the SIM card was inserted. How can I get this rectified? Thanks

XRaySpeX · ‎29-03-2024

They must have given you a recon model.

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Da_Wilbur · ‎29-03-2024

I've just got my mobile phone back from our Insurer's repairer and this message appeared.

“Enter network unlock code. Your phone isn’t allowed to use this SIM card”. How can I get this rectified? Thanks

Leanne_T · ‎29-03-2024

Hi @Da_Wilbur

Thanks for coming here 🙂

Have you tried the advice @XRaySpeX has posted to get the device unlocked?

Leanne.

Chris_B · ‎29-03-2024

@Da_Wilbur if it says that after you’ve put your EE Sim card in the device then that device is locked to a different network you cannot request EE to unlock it. You need to contact your insurer to get this resolved as they supplied you a device that’s locked to a different network.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.