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upgraded but my plan not assigned to number

Jonesy1025
Visitor

‎29-03-2024 11:10 AM

selected my upgrade phone and package. received my phone transferred my old date but i have nothing texts/calls etc assigned to the new phone, it doesnt state in my account either when i log in? it still says i have my old phone? 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎29-03-2024 12:50 PM

You stay on your existing no. when you upgrade.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T
EE Community Support Team

‎29-03-2024 03:54 PM

Hi @Jonesy1025 

Thanks for coming here 🙂

Has your plan changed in your EE account to the one you selected when you upgraded? 

Leanne. 

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