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“Enter network unlock code. Your phone isn’t allowed to use this SIM card”.

Da_Wilbur
Explorer

‎29-03-2024 01:43 PM

My phone has just returned from my Insurer's repairers.  Started it up and got the message “Enter network unlock code.  Your phone isn’t allowed to use this SIM card” after the SIM card was inserted.  How can I get this rectified?  Thanks

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎29-03-2024 01:49 PM

They must have given you a recon model.

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Da_Wilbur
Explorer

‎29-03-2024 03:02 PM

I've just got my mobile phone back from our Insurer's repairer and this message appeared.  

“Enter network unlock code. Your phone isn’t allowed to use this SIM card”.   How can I get this rectified?  Thanks
 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Da_Wilbur

‎29-03-2024 03:57 PM - edited ‎29-03-2024 03:57 PM

Hi @Da_Wilbur 

Thanks for coming here 🙂

Have you tried the advice @XRaySpeX has posted to get the device unlocked? 

Leanne.

0 Helpful
Chris_B
Grand Master
Grand Master

‎29-03-2024 05:29 PM

@Da_Wilbur  if it says that after you’ve put your EE Sim card in the device then that device is locked to a different network you cannot request EE to unlock it. You need to contact your insurer to get this resolved as they supplied you a device that’s locked to a different network.