The EE Community

Did you ever get the problem sorted im experiencing it now ive recently switched to ee about 10 weeks ago and all people say to me is my phone sounds robotic or disconnects I also have to use WiFi calling 

Smart Hub Plus - can you forward port 80?

I'm not quite sure what my EE Smart Hiub Plus is - the sticker on the bottom of it says SH32B, but in Hub Manager: Home > Advanced Settings > Technical Log > Information, the product code is shown as SH31B ...Anyway, the question is: can you port for...

Smart Hub Pro vs OrbiPro

I took delivery of my Smart Hub Pro and satellite today, and so far, results are a bit disappointing compared to the 2 year old OrbiPro SXK80 set up I had, which gives WiFi 6.Upstream definitely slower and range seems to be less.Does anyone else have...

EE Norton Cyber Security not recognising my account

I can’t seem to use the EE Norton Cyber security app on my laptop. I activated it and though it was all working but now It either says I do not have a subscription (which I do/am paying for monthly), or it fails to connect me to the Norton portal.  W...

wifi disc flashing purple

have been on ee broadband since January 2025 (transferring from BT)out the blue 6 months later the smart wifi plus (extender) doesnt work, i keep ending up with a flashing purple!i) used the app and ive hit the wps button and tried pairing it, no joy...

EE Home app and EE app not working

Joined Ee 19/1/24 Neither app will work.  For EE HOME app..yes turned router off and back on etc.....Ee app. When trying to link broadband to account (I can see my mobile phone section) Constantly showing message to have identity checked..ring 150. H...

Speed drops from 550Mbps to 40Mbps

Hi there, moved from BT500 to EE900 yesterday and plugged the SmartHub Plus in today. For the first few hours saw speeds on my laptop (wifi) of 550Mbps, went out for an hour, came home and its now around 40Mbps. Nothing has changed, everyone out the ...

Cant send messages to short code numbers

I am unable to send messages to any shortcode numbers including 150. I can not see any reason why in my settings. Any idea on what could be causing it? 

Order

Ordered a phone on the 25/6/2025 took upfront cost from my bank but haven't had any confirmation or emails too when I'm getting the order 

upgrade at two months before contract ends - no phones available

My contract end in two months, and the EE website is showing that I can upgrade for free but  when I go into it the system says there are no contracts available?   Please help.