Highlighted
by
Explorer

Can I cancel my insurance online?

Hi, I purchased my insurance with EE directly, in store, when I upgraded my phone in February. I wish to cancel this insurance, but don't want to call 150 unless absolutely necessary, as the wait times are currently long thanks to covid19, and it's not strictly 'urgent'.

If there is a way to do this online so I don't have to call please let me know.

1 SOLUTION

Accepted Solutions
Highlighted
by
EE Community Support Team
Solution

Re: Can I cancel my insurance online?

Hi @PixieTurner

 

There is no online option to cancel your insurance, this will need to be done by calling 150

 

Katie 🙂

View solution in original post

3 REPLIES 3
Highlighted
by
EE Community Support Team

Re: Can I cancel my insurance online?

Good Afternoon @PixieTurner

 

Thanks for coming to the community. 

 

You can cancel your insurance within 14 days of receiving your policy documents and receive a full refund, unless you have made a successful claim. After the 14 day period, we refund the part of the monthly premium paid on your next Airtime Plan bill, from the date we receive your cancellation instructions.

 

You will need to call 150 from your EE handset to request to cancel your insurance, other available options can be found HERE.

 

Katie 🙂

Highlighted
by
Explorer

Re: Can I cancel my insurance online?

Hi Katie,

 

Yes I already found the information you provided online. My question is: is there ANY possible alternative to calling 150 to sort this?

Highlighted
by
EE Community Support Team
Solution

Re: Can I cancel my insurance online?

Hi @PixieTurner

 

There is no online option to cancel your insurance, this will need to be done by calling 150

 

Katie 🙂

View solution in original post

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.