New contract/Add to plan

[TashaLouise_05]

Good afternoon,

I’ve just taken out a new contract and want to do an add to plan. When I try, it asks me to log in even though I’m already logged in and then just says I can’t upgrade for 5 days. I thought you’d automatically be able to add to plan? Is this normal or do I have to wait until I can upgrade to be able to add to plan? Thank you

[Chris_B]

@TashaLouise_05   The add to plan store isn’t the same location as choosing a upgrade.  Are you within the add to plan store ?  

[TashaLouise_05]

Yes was in the correct add to plan section but it redirects me to the upgrade option every time though.

[Jon_K]

Hi @TashaLouise_05.

I'd recommend giving our Customer Care team a call about this.

They will be able to access your account and check you're eligible.

Let us know how you get on.

Jon

[TashaLouise_05 · Accepted solution]

Solved! Turns out that if you don’t take out an add to plan accessory initially with your contract, you have to wait a month and then you can do add to plan. Contradicting information on the EE website but finally solved 👍🏼 Thanks for your help!

[Trewick74]

Ive been a customer since february. I am also having the same issue. Go search add to plan and all i get is upgrade offers which is not what i want. Where do i ho to add to plan as ive added them before just offers me upgrades now. No biggy my lass can get them from her provider but im not happy to be honest

[Katie_B]

Hello @Trewick74. 

I am sorry to hear this happening. 

What is it your trying to add to your plan?

Do they show in stock?

Speak soon, 

Katie 🙂