New contract/Add to plan
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03-09-2021 12:23 PM
Good afternoon,
I’ve just taken out a new contract and want to do an add to plan. When I try, it asks me to log in even though I’m already logged in and then just says I can’t upgrade for 5 days. I thought you’d automatically be able to add to plan? Is this normal or do I have to wait until I can upgrade to be able to add to plan? Thank you
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24-09-2021 08:28 AM
Solved! Turns out that if you don’t take out an add to plan accessory initially with your contract, you have to wait a month and then you can do add to plan. Contradicting information on the EE website but finally solved 👍🏼 Thanks for your help!
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03-09-2021 02:12 PM
@TashaLouise_05 The add to plan store isn’t the same location as choosing a upgrade. Are you within the add to plan store ?
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03-09-2021 02:15 PM
Yes was in the correct add to plan section but it redirects me to the upgrade option every time though.
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03-09-2021 04:22 PM
Hi @TashaLouise_05.
I'd recommend giving our Customer Care team a call about this.
They will be able to access your account and check you're eligible.
Let us know how you get on.
Jon
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24-09-2021 08:28 AM
Solved! Turns out that if you don’t take out an add to plan accessory initially with your contract, you have to wait a month and then you can do add to plan. Contradicting information on the EE website but finally solved 👍🏼 Thanks for your help!
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25-11-2021 02:38 PM
Ive been a customer since february. I am also having the same issue. Go search add to plan and all i get is upgrade offers which is not what i want. Where do i ho to add to plan as ive added them before just offers me upgrades now. No biggy my lass can get them from her provider but im not happy to be honest
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25-11-2021 03:13 PM
Hello @Trewick74.
I am sorry to hear this happening.
What is it your trying to add to your plan?
Do they show in stock?
Speak soon,
Katie 🙂
