Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Mobile data

Are hotshots and tethering included in my mobile data package?

Unlimited data add on

Today I bought a 1 day unlimited data add on in order to ensure I had enough data to stream 2 rugby matches. I had nearly my full monthly data allowance left but to make sure I didn't use all my monthly allowance, I purchased the 1 day add on. I have...

No credit added

Re: No Data....

I have had no data on my phone this month. I have nothing unless I'm logged on to our data box . I am unable to use my phone outside of my home. I have tried turning phone on and off several times.

Can no longer gift data

Hi I have an account with mine and my 2 children’s numbers on which I have gifted data to for years. My son and I have recently got new iPhones through the account but I can no longer gift data to him? I don’t know why? Anyone have any suggestions?

Resolved! Upgrading a sim only account

Hi, can I ask if anyone knows if I upgrade my sim only account mobile deal to an unlimited deal, will I have to have a new SIM card sent to me to insert, or will my current data allowance simply change with my existing card. I'm on holiday for about ...

No Wi-Fi roaming in London

Yesterday I offered to take an American friend on a walk around London via WhatsApp video. It totally failed. No Wi-Fi was the message. But I could call her. So audio was working. Why didn't video work? It is a brand new physical UK SIM card from EE....

Streaming App has stopped working

I use a radio app for a foreign radio station and I've been using it for years. It has however just stopped working on my iPhone.I can still use the App, while connected to WiFi WiFi, or via mobile data, if a VPN is running on my iPhone.The app will ...

Resolved! Mobile internet speed

Hi!In most internet resources EE is crowned as the best-speed mobile internet. But when I ran a speedtest .com on my mobile phone my result was 25 Mbps. What resources do I need to use for the test? And what is the best or average speed you have?? Th...

Can't gift data

I haven't been able to gift data to my daughters account for 2 months. There is no option to do this anymore on the myEE App and when I try to do it on the website, I select the option gift data and it just takes me back to my account view. Trying to...