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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 197623 Views
  • 50 replies
  • 24 Helpful

mobile data and different connected plans

I keep getting mobile data warnings - when I should have unlimited data.I also received many messages saying I owed £85, I went online and I'm in debt by £183, when I  checked my package its supposed to £65 - no info for additional charges Ive accrue...

Sasha36 by • Explorer
  • 722 Views
  • 2 replies
  • 2 Helpful

Resolved! Data package not delivered

At 08.20 hrs this morning, 27/12, I ordered an additional data package  (unlimited for 1 day @ £4.02) having apparently reached my plan's monthly limit . At 13.30 hrs this package has still not been dilvered and I remain on a download speed of less t...

Geoffjg by • Investigator
  • 672 Views
  • 2 replies
  • 0 Helpful

Mobile data issue

My mobile data has been fine for my whole time of contracts but for the last 3 days I am able to go on certain apps, use the safari etc. but none of my social media apps are working but I am able to receive notifications from them. I open the apps an...

Data

For the last 3 days my data hasn’t been working whilst I’m out and can’t access nothing until I connect to wifi at home is there anyway you can help me? 

WhatsApp Charges

Hi,Apologies if this is posted in the wrong forum.A long while ago I got a large charge for an international WhatsApp video call as seemingly one of us was using data and it charged accordingly.I still use WhatsApp sometimes now for video calls inter...

Nate1244 by • Contributor
  • 4597 Views
  • 1 replies
  • 3 Helpful

EE SMS REST API

I have a remote, unattended computer which uses an EE data-only 4g connection.I'd like this system to be able to send SMS alert messages via that EE account. Is there an HTTP REST API which I can use to send (and possibly also receive) SMS messages?I...

clfh47 by • Visitor
  • 968 Views
  • 2 replies
  • 0 Helpful

Resolved! Date usage

Why does my bill say that my phone is almost out of its 5GB of data when the phone cannot connect to the internet?

Versalman by • Investigator
  • 1593 Views
  • 11 replies
  • 0 Helpful
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