Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Facebook, messenger WhatsApp does not work when on data

HiHaving trouble with my data all works fine on utube and most apps apart from Facebook, Messenger and what's app, I have phoned EE they say everything is how it should be, been into 4 EE shops and all they say is if you can get utube then your data...

my mobile data isn’t working

hello my data isn’t working, i have 117GB left but it won’t work out the house? any suggestions for the reason, been going on for days now.

Activating my mobile data on my ipad

I have a iPad on EE and never used it outside of the house, we are away and looking to activate the plan but don’t now how

Mobile data keeps goin off!

What is going on with EE lately? My mobile data keep shutting off at random times. It says no work being done ect by me (Wirral) so what is going on! Thanks

Slow internet

My internet are very slowly

Can I change my plan

Connecting Mobile to 2.4GHz

My mobile is 5G.I have an external light using an app which requires to connect by wi-fi using 2.4GHz.Please advise how can I change the mobile briefly in order to programme the floodlight?

What's going on with your system problems and the disappearance of my data?

A few days ago I noticed I was getting no mobile data service. When I logged on through your website to check my account it seemed to show my whole allowance for the month had been wiped from the system.My plan includes 5GB per month and, for all the...

Resolved! Data

Hi, please can you check my account and advise where I have used 20 gb data in 5 days. no:************* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Re: No explanation for sudden loss of connection everywhere and why is my data 1

EE data connection stopped working. Have plenty of data. 3 / 4 bars signal strength swapped phone and exactly the same problem. Suspect sim but no way of checking. As I have spent the last 5 hours trying to fix this it would help if I could leave a m...