Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 190795 Views
  • 50 replies
  • 24 Helpful

Data

I have an EE sim in a 4G operated  remoteweather station.I recently topped up the sim but for some reason the data is not working, however i still receive text messages from it.I normally use o2  sims in these with no issue but there is no signal in ...

Charges for using WhatsApp audio

Would anyone know why I’m being charged for using WhatsApp audio? I have been charged around £50 quite a few months ago.  I rang up to complain, but was told that because I’m ringing my son in Australia it could be using my data up if I’m not on WiFi...

Foxy84 by Investigator
  • 1504 Views
  • 5 replies
  • 3 Helpful

Data gifting

Any ideas when I will be able to gift data to my daughter?System has been down all day and she's out of data.

Poor 4G / 5G latency and speed since moving. Network boost?

I have moved to Cambridgeshire and EE is pretty poor around here. Data is very slow and will drop out for periods of time (connected but not doing anythjng).I'm wondering if upgrading from essentials to all rounder, to get the 'network boost', will m...

Roodles by Established Contributor
  • 996 Views
  • 9 replies
  • 1 Helpful

Gift data message

No matter which device I choose to gift data from I get the error message, come on EE I need this sorting please.   [Mod edit: Image rejected due to it containing personal information.]

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Resolved! What happened with my EE data internet?

I recently moved to EE and my internet data is not working good, I have another number with Giffgaff and it's working fine but with EE is worse. Is there anyone who knows how to fix it please? Thanks

Ismael190 by Investigator
  • 843 Views
  • 7 replies
  • 5 Helpful

Resolved! Data Connection Poor

Hello recently my 5G and any form of data connection has gone very poor. I rely on my data to do most things at work just wondering if it’s a problems in my area or just on my end. Area Code WV7 3EX thankyoy for your time 

Tablet

The contract on my tablet is just finishing. Forgive the stupid question, but can I now end the contract and still be able to access the internet? or do I have to pay for a SIM/new contract?Many thanks!

LornaB5 by Investigator
  • 1019 Views
  • 8 replies
  • 7 Helpful