The EE Community

Roam Abroad Pass for US and Caribbean

Hi,I'm going on Honeymoon in August we are having a few days in Florida then getting a cruise around the Caribbean will I be covered by the Roam aboard pass in the Caribbean countries or will this require a new add on?Also is the Roam abroad pass the...

Smart Wifi Plus

Why does my Smart Wifi Plus device show a permanent red light even when the transmission speed is 50+Mbps download and upload and the EE TV box is still showing as good connection? BTW I have already gone through the factory reset a couple of times w...

4GEE Router

Maybe somebody might know the answer, i have the 4GEE Router.I am not too far away from the mast but my BB goes up & down never that good.When i unplug it for say 5 mins then restart it it usually improves it a bit,so just wondering if these routers ...

Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Add on

I topped up my credit today on the website but keep getting a problem error message.

Repairs and warranty scam

Hi All, after being an EE customer for years it pains me to have to write a complaint like this. in April i was contacted because i was eligible for a free upgrade. I thought id try something new and decided on the Galaxy z Flip 3. Great phone, looks...

EE perk code not working

Dear EEI am trying to upgrade my SIM only plan to your 24 month £15/month plan. I have a new EE perk code which should give me a 20% discount but when entering the code in the “Got a promo code” section I get an invalid code error. Have tried 2 diffe...

Using Draytek Vigor 130 and Unifi Setup

I am looking at moving from Sky to EE for my broadband.I currently have my own network setup using Unifi which gives me great wifi coverage throughout my property.To get this working with Sky I had to replace the Sky router with a Drayteck Vigor 130 ...

Netflix premium upgrade keeps getting declined

I have Netflix as an inclusive extra and it’s all up and running, I decided to upgrade to the premium tier for an extra 10 pounds per month, every time I upgrade I get a message 10 mins later saying this was declined by EE and I get bumped back the b...

Roaming abroad with PAYG

I'm abroad for 18 months (Australia and New Zealand). I've received SMS messages listing costs for sending texts and making calls, while over here, but attempts to send messages fail with "Error 38".  Why is this?Secondly, I'm making regular top ups ...