Add on

[Emearg62]

I topped up my credit today on the website but keep getting a problem error message.

[Emearg62]

I topped up my credit today on the website but keep getting a problem error message. Only trying to get £5 text add-on

[Christopher_G]

Hi @Emearg62 

Welcome to the community.

Are you getting any error messages? Have you tried both the app and EE Online account?

Chris

[Emearg62]

Yes Christopher.  I received a message this morning to say I had noncredit left on my phone.  I only use the phone for sending and receiving texts. Updated my balance and was then unable to get an add-on (200 texts for 30 days)

[James_B]

Which error message do you see, @Emearg62?

James

[Emearg62]

Hello James, something about there is a  problem - the page does not appear now when I try and sign into my online account?

[Emearg62]

ADDONS PURCHASE ERROR

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

Done

[Leanne_T]

Hi @Emearg62 

Thanks for coming back to us. 

I have sent you a private message on the community for some details. 

To get the add-on activated in the meantime, please call us and the team will get this set up for you. 

Leanne. 

[Emearg62]

Hello, I tried calling numerous times yesterday but could not get the text add-on? What number should I use?

[Leanne_T]

Hi there @Emearg62 

You can call us from any phone on 07953 966 150 and the team will get this set up for you. 

Leanne.