Accessories not showing on the app

[Miss-Pia]

I purchased a PS VR a few weeks ago, I wasn’t on the position then to buy it outright, where as I am now in the position to pay in full, but I can’t find it on the app!? My monthly bill has changed but there’s no where on the EE app to show my accessories! 

[Leanne_T]

Hi @Miss-Pia 

Thanks for coming here. 

If you log into your EE account on this page - PlayStation VR2 | PS VR 2 | PlayStation VR Headset | EE do you get the option to purchase the PS VR2? 

Leanne.

[Miss-Pia]

I have added a PS VR2 to my monthly bill, but I can’t find where it says how much I have left to pay off, and I can’t find where to pay it off on the EE app, my bill shows that I’m paying for my phone contract plus a add on or accessory but I’d like the option to pay it off in full, as I can with my phone contract through the EE app. 

[Miss-Pia]

Is there any way to view this? And to pay it off in full will I have to phone EE and do it that way? 

[Chris_B · Accepted solution]

@Miss-Pia  you can only see how long you’ve got left to pay off this item. It’s under add-ons within your account and to pay it off completely you need to call customer services to do this., 

[Katie_J]

Hi @Miss-Pia. 

Our customer care team on 150 will be able to provide you with the price. 

Katie

[Jodie1806]

we want to be able to view it ourselves it hasnt worked on the app or online in months! why are we paying for stuff we cannot see!