The EE Community

Paying subscription

Why has money been taking from my account twice 15 pound this morning and then 13.50 not long ago when I only have this set up to take 13.50 

Has anyone used pay by mobile for their Spotify account?

EE Payment system down

Hello, I have been trying to manually pay my bill for days. When I call 360 it takes me through the whole process only to tell me there's a problem with the payment system and it needs to transfer me to someone.  I tried paying online twice from my a...

Mobile Data not working on social media apps

i recently changed plan when i received a phonecall about the new pay as you go plan which is made to help improve your credit score, so you get the same plan but pay a bit extra on direct debit and i was happy to do so and change over. however, sinc...

Activation of Netflix, NOW TV and Discovery+

Anybody else finding this impossible?Call EE - no answer for over an hour!Try the ee.co.uk/go/partneractivate link to activate discovery+ and the link isn't recognised or isn't working!Try and log in to NOW TV? Doesn't work either....when the e-mail ...

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

0 out of 0 data

So my mobile data says its got four bars and it works but when i go on the app it says i have 0 of 0 mobile data and it doesn't work when i use it, also if i try and get a mobile data add on it wont show that i can. It works for my watch and 3 other ...

EE Ripping Customers off level 10000

Before I start this I would like to thank John from the telesales for all the information and taking my complaints without getting annoyed. Know I am surprised by how EE is taking benefit of customers to a point that is sickening. I will never ever r...

Losing a customer after 20 years

I'm not one to usually use forums, but there's always a first!After 20 years of being with EE (Orange prior) I have finally had to move my mobile contract away from EE due to the grossly uncompetitive rates being offered by Sales representatives, who...

A disgrace

Has anyone else experienced terrible service. I am a new customer having moved over from an existing provider who I had been with for 12 years. I have had nothing but problems with calls dropping for the best part of 8 months. Spoke to so many people...