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Paying subscription

Elliebeth123
Explorer

Why has money been taking from my account twice 15 pound this morning and then 13.50 not long ago when I only have this set up to take 13.50 

3 REPLIES 3
Elliebeth123
Explorer

I pay for a monthly subscription and it's taking from my account twice how do I get my money back 

XRaySpeX
Grand Master
Grand Master

@Elliebeth123 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Katie_B
EE Community Support Team

Hi @Elliebeth123

I'm sorry to hear this. 

Please give us a call on 150 so our customer care team can look into this for you. 

Katie