Community Activity

Resolved! EE switch credit

Has anyone received their switch credit I have waited over 28 days. I have had no communication to say my email has been received and have now sent several more. None have been answered!  

R7AJV by Investigator
  • 1511 Views
  • 16 replies
  • 7 Helpful

Best Customer Service Experience Ever!

I just want to say what an amazing agent you have in your company and your lucky to have her !Vivienne helped me by way of support and a solution to an ongoing problem  that I couldn’t see a way out of .Vivianne shocked me at how supportive your team...

Nikkie3 by Visitor
  • 12 Views
  • 1 replies
  • 0 Helpful

Screen mirroring iPad to Samsung no longer working?

Since upgrading my broadband I can no longer screen mirror from my iPad to my Samsung TV. This was working with my previous EE Broadband Hub, I have recently upgraded and now my iPad will not find the TV despite being on the same broadband. Is there ...

WiFi Pro devices not actually WiFi 7 compatible

I recently upgraded to full fiber, the new hub and WiFi Pro extenders looked like a good solution with the more powerful WiFi 7 option. Since the broadband was installed I've had nothing but headaches, when I'm connected to the hub it's great, 907Mbp...

Shared Rural upgrade

Will Langholm be getting a well earned upgrade the net work is currently very poor and underpowered see screenshot - translates to 1 bar strength and 18mb download and 2mb upload - very poor service 

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Netflix added then immediately removed from my add-on

So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...

Haximus by Visitor
  • 152 Views
  • 4 replies
  • 1 Helpful

Set up wifi controls App, blank screen

Every time I try to set up wifi controls within the EE app for broadband it either keeps going blank or stuck on the loading page, tried restarting both app and router, cleared cache, storage, reset app??

DavidT95 by Investigator
  • 28 Views
  • 4 replies
  • 0 Helpful

Was told I can upgrade to a full roaming contract

Hi recently transferred from BT to EE and in the process was told I could, for £4 a month more, temporarily upgrade my non roaming contract to a roaming one. I’m off to Netherlands ( from UK) via France & Belgium. I have unlimited data, and would lik...

Poor wifi coverage after moving from BT to EE

Has anyone else experienced poor coverage with the EE Smart Hub and Smart Wifi plus units?  - I switched over from BT and their hub and one wifi disc gave me full coverage inside the house, outside for my security cameras and on my patio. Now with th...

5HH by Investigator
  • 261 Views
  • 10 replies
  • 7 Helpful