2113162members
895online
1313766posts
Community Activity
Customer service
Hi all I have been trying for 2 days to get in touch with ee about a upgrade or to leave ,go through all the push this number this and that and end up with will get someone to get in touch with you or hang on the line message, know one has got back t...
Resolved! ⚠️No parental Controls, EE App won't connect to EE router⚠️
I've been a happy BT customer for 2 years without any problems. I used the BT app to block all inappropriate websites so my young daughters couldn't access:) pornography and inappropriate websites they may come across on the world wide web. ) Social ...
Digital Voice issues
HiRecently migrated from another isp for my fttp 500mb with digital Voice.Fttp is working great, but having issues with maintaining digital Voice.After a couple of weeks faffing, I got it sorted (registering phone etc) at it was ok, but this week cal...
Full fibre broadband stopped working whilst watching youtube
Hi,I was watching YouTube and at 2am the Internet dropped out. I checked the router and the blue light was flashing orange. I reset the router, checked all the cable and went into the router settings to restart the router but nothing worked i notifie...
Coverage in Woburn Sands
Update: 01 July 2025 Over the past month, our engineers have accessed the area and built the equipment needed for the new mast. We are working with the power company to install the power supply needed for the new mast. Barring any unforeseen circ...
1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?
Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...
Resolved! Chase up a complaint
I have had a complaint open for about 6 months, I used to get a call on it every few weeks to update me, I have heard nothing now for about 6 weeks. I have no idea how to chase it up, when I call 150 I cannot work out which option to pick. Anyone kno...
Now TV Boost Ultra - is this available on EE
Just bought a new tv and wanted to watch sky sports on ultra HD (via Now TV)Spoke to someone at EE and they said I was paying for the UHD package, but the UHD channels are not available on the guide. When I go to the Now TV app, I can see that my vi...
Why has our EE order has been cancelled twice by BT Openreach?
First time BTO couldn't find the property - its on the high street with a big fat number 6 on it. My eyesight isn't brilliant but even I can spot it. Second time - no reason given and EE apologetic but seemingly powerless. Third time lucky? Not looki...
